On 8 July 2014, the Minister for Communications announced that the Department will undertake a review of the national Triple Zero (000) operator.

First established in 1961, the Triple Zero emergency call service has become highly trusted by the community. The national operator plays an important part in delivering the service by answering calls to Triple Zero from anywhere in Australia and transferring them to the relevant state and territory emergency service organisations.

Emerging technologies are creating new opportunities for the Triple Zero service beyond the current ‘voice-only’ service.


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This review takes a long-term view of the future direction of the service, while considering changes that need to be made to national operator arrangements over the next five to 10 years. It will inform the tender process for the national Triple Zero operator to be issued by June 2016.

The AVBFB will be making a submission as the peak body for Volunteer Bush Fire Brigades in WA, but encourages any interested individual or individual brigade to visit the review website and consider making an independent submission. If you would prefer to just provide your thoughts to be considered and incorporated in the Association’s submission, please make contact via the form on our contact page.

The government’s review website can be found at:

http://www.communications.gov.au/telephone_services/emergency_call_services/Public_submissions_to_the_triple_zero_review

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